We will be closed from Sunday 18 March 2018 to Monday 26 March 2018. Orders placed during this time will only be processed on 27 March 2018

Privacy Policy

This policy together with our Terms and Conditions set out how we collect, use or disclose your personal information when you visit our website (www.caching.co.za) or any other site, services, software, applications or media managed or controlled by us. This policy may be revised from time to time. It is recommended that you carefully read this policy each time you visit the website.

What we collect

Generally, the personal information that we collect from you includes your name, mailing address, telephone and facsimile number and email address.
If you wish to purchase products or other services that we offer, then we may need to collect your credit card or PayPal information and the information about the specific goods or services that you wish to purchase from us.
If we have supplied you with goods or services, then we will need to collect and store your personal information relating to that good or service. This will enable us to assist you with any further information or questions and to manage the provision of that good or service.
If you do not provide us with the personal information we (or other relevant third parties) request, we or they may not be able to provide you with the goods or services you have ordered.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


How we collect your information

We collect personal information from you when you:

  • visit our website or contact us.
  • create a user account on our website.
  • subscribe to our mailing list.
  • submit website feedback.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How can you access your personal information?

We will, on request, provide you with access to personal information we hold about you (including so that you can request correction of that information) subject to exceptions permitted by law. For example, we will not provide access to personal information if we have a duty of confidentiality in relation to that information.
If we do not provide you with access to personal information or refuse to make any changes to the information that you request, we will inform you of our reasons for doing so and of any exceptions we have relied upon. We will also, on request, record the fact that you have made a request for access to personal information and the reasons for our refusal to provide access to it.

Your request for us to provide access to and/or correct personal information will be dealt with within a reasonable time and we may recover from you the reasonable cost of retrieving and supplying the information to you.

How to unsubscribe from a mailing list?

You are able to unsubscribe from our mailing list by clicking on the link provided in the email. If that link does not work or is not provided, then may also send us an email to info@caching.co.za.